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Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
149
Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the
indicated operation. If the fax still cannot be sent correctly, even after performing the
described operations, refer to the Xerox Support website,
www.xerox.com/office/6128MFPsupport
.
This section includes:
• Problems Sending Faxes on page 149
• Problems Receiving Faxes on page 150
Problems Sending Faxes
Symptom Cause Solution
The document is not scanned. The document is too thick, too
thin, or too small.
Use the original glass to send
the fax.
The document is scanned at
an angle.
The document guides are not
adjusted to the width of
the document.
Slide the document guides to fit the
width of the document.
The fax received by the recipient
is blurry.
The document is
incorrectly positioned.
Position the document correctly.
The glass is dirty. Clean the original glass.
The text in the document is
written too faint.
Adjust the resolution.
There may be a problem with
the telephone connection.
Check the telephone line, and then
try sending the fax again.
There may be a problem with
the recipient’s fax machine.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
The fax received by the recipient
is blank.
The document was sent with
the front side facing down
(when the ADF is used).
Load the document to be faxed
facing up.
- 6128MFP 1
- User Guide 1
- ENERGY STAR 2
- ENERGY STAR guidelines 2
- Contents 3
- 4Printing Basics 4
- 5Copying 5
- 6 Scanning 5
- 8 Control Panel Menus 6
- 9Print Quality 6
- 10 Troubleshooting 6
- 11 Maintenance 7
- A Printer Specifications 7
- B Regulatory Information 7
- User Safety 9
- Laser Safety 10
- Maintenance Safety 10
- Operational Safety 10
- Printer Location 11
- Printer Clearance 11
- Operational Guidelines 11
- Moving the Printer 12
- 63.9 lb 13
- Printer Features 15
- Front View 16
- Rear View 17
- Internal View 17
- Standard Features 18
- Control Panel 19
- Control Panel Layout 20
- Power Saver Mode 22
- More Information 23
- Installation and Setup 25
- Physical Connection 27
- Installing the Software 31
- Utilities 33
- Print Driver 33
- Scan Driver 34
- Installing Other Drivers 36
- Setting up Scanning 37
- Setting Up Scanning - USB 40
- Printing Basics 41
- Supported Paper and Media 42
- 6128mfp-129 43
- Paper Storage Guidelines 44
- About Paper 45
- Table 2: 46
- Setting Paper Types and Sizes 47
- Loading Paper 48
- 6128mfp-045 49
- 6128mfp-047 50
- Selecting Printing Options 51
- Macintosh Driver Settings 53
- 6128mfp-048 55
- Printing on Envelopes 56
- Printing Labels 57
- 6128mfp-122 58
- 6128mfp-125 59
- 6128mfp-131 60
- Printing Custom Size 62
- Printing on Custom Size Paper 63
- About Secure Print 64
- Configuring Secure Print 64
- About Proof Print 66
- Configuring Proof Print 66
- This chapter includes: 69
- • Basic Copying on page 70 69
- Basic Copying 70
- Adjusting Copying Options 71
- Image Adjustments 72
- Adjusting the Sharpness 73
- Setting Auto Exposure 74
- Adjusting Color Balance 74
- Image Placement Adjustments 75
- Output Adjustments 76
- Scanning 77
- Computer - Network 80
- Scanning to Email 81
- Scanning to a FTP Server 82
- Adjusting Scanning Options 85
- Setting the Original Size 86
- Basic Faxing 90
- Macintosh Applications 91
- Faxing to an Individual 92
- Faxing to a Group 94
- Setting the Fax Resolution 97
- Delay Sending a Fax 97
- Selecting a Fax Cover Page 98
- Fax Configuration 99
- Managing Fax Functions 100
- Printing Secure Faxes 101
- Printing Fax Reports 103
- Control Panel Menus 105
- Menu Configuration 107
- Description of Menu Items 108
- Copy Defaults Menu 109
- Scan Defaults Menu 110
- Tray Settings 111
- Information Pages 112
- Billing Meters 113
- Admin Menu 113
- Print Language 114
- Network Setup 114
- Fax Settings 116
- 6128mfp-130 117
- System Setup 118
- Maintenance Mode 122
- Secure Settings 122
- Admin Reports 123
- Scan to Email 123
- Menu List 124
- Print Quality 125
- Print-Quality Problems 126
- Copy-Quality Problems 131
- Color Registration 133
- Determining Values 134
- Entering Values 134
- Troubleshooting 135
- Paper Jams 136
- 6128mfp-139 137
- 6128mfp-134 138
- 6128mfp-135 139
- 6128mfp-136 139
- Paper Jams at the Fuser 140
- Problems With the Printer 142
- Control Panel Error Messages 145
- Solving Fax Problems 149
- Problems Receiving Faxes 150
- Getting Help 151
- Web Links 152
- Maintenance 153
- Cleaning the Printer 154
- Cleaning the Interior 155
- Ordering Supplies 156
- Checking Page Counts 157
- 6128mfp-120 159
- 6128mfp-113 160
- Printer Specifications 161
- Regulatory Information 163
- Basic Regulations 164
- Copy Regulations 165
- Other Countries 167
- Fax Send Header Requirements 168
- Data Coupler Information 168
- European Union 170
- South African Statement 170
- Material Safety Data Sheet 172
- All Countries 173
- Equipment and Used Batteries 174
- North America 175
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